Effective Date: 6 April 2026
Last Updated: 6 April 2026

At Sandycare, we are committed to delivering high-quality wellness and skincare products. Due to the nature of our products, including consumables, ingestibles, and personal care items, we maintain strict hygiene and safety standards.

1. Non-Returnable Items

For health, safety, and regulatory reasons, the following items are not eligible for return or refund once purchased:

• Slimming teas and slimming coffees
• Herbal supplements (including but not limited to ashwagandha, lion’s mane, etc.)
• Herbal wellness teas (including prostate and postpartum teas)
• Marine collagen products
• Skincare products (including body scrubs, anti-aging serums, etc.)

These products are classified as consumable and personal-use items, and we cannot accept returns due to the risk of contamination or tampering.

2. Exceptions (Damaged, Defective, or Incorrect Items)

We will offer a replacement or refund only under the following circumstances:

• You received a damaged or defective product
• You received the wrong item
• The product arrived in a compromised or unsafe condition

To qualify:

• You must contact us within 48 hours of delivery
• Provide clear photo or video evidence of the issue
• Ensure the product is unused and in its original packaging

Once your request is reviewed and approved, we will issue a refund to your original payment method or offer a replacement at no additional cost.

3. No Refunds Based on Results

Due to individual differences in body chemistry, lifestyle, and usage:

• We do not guarantee specific results from any of our products
• We do not offer refunds based on dissatisfaction with results or effectiveness

We strongly encourage customers to:

• Read product descriptions carefully
• Consult a healthcare professional where necessary

4. Order Cancellations

• Orders may only be canceled before they are processed or shipped
• Once an order has been dispatched, it cannot be canceled or refunded

5. Shipping Fees

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item)

6. Compliance & Consumer Protection

This policy is designed in accordance with applicable consumer protection and health regulations governing the sale of:

• Food and ingestible products
• Herbal supplements
• Personal care and skincare items

Nothing in this policy is intended to limit your statutory rights under applicable consumer protection laws. If local laws require otherwise, those rights will always take precedence.

7. Contact Us

For any refund or replacement requests, please contact us at:

📧 Email: customercare@sandycare.co.za
📱 WhatsApp/Phone: +27 817064013

Please include your order number and supporting evidence for faster resolution.